Frequently Asked Questions (FAQs)

To make it easier for you, we have collated a selection of Frequently Asked Questions that we hope will help you with your shopping decisions. We’re here to help! So do drop us a line here if you require further assistance.

Does homecooklove hold any products in a warehouse?

Nope we don’t. homecooklove is an online marketplace which means that we curate and sell products from sellers whom we’ve carefully selected. Sellers stock their own products and dispatch them accordingly when a customer orders from us. If you’ve ordered from different sellers, you’ll be expecting a few different parcels direct from the seller/s.

Where are my orders dispatched from?

Orders are generally dispatched from within Australia unless specified by some of our sellers who are based overseas. This information is available within each product description’s ‘Shipping’ section.  Your precious parcels will be delivered from the seller whom you’ve purchased from to add that special personal touch.

What currency are products displayed in?

All prices on home.cook.love are displayed in Australian dollars (AUD).

What payment methods do you accept?

Payment is currently via PayPal. PayPal provides customers with the option to pay using all major credit and debit cards.

What are the shipping costs?

homecooklove brings you a unique and high-quality range of products from a careful selection of different sellers.  The marketplace honours the shipping costs defined by each seller. All sellers currently ship Australia-wide at a flat rate with varying costs as set by each seller. International shipping is available from some sellers as outlined in their respective shipping information sections. Shipping information can be viewed in the ‘Shipping’ section of product descriptions when browsing products. Shipping costs will be calculated at checkout.

How long will it take to receive my order?

As homecooklove brings you a unique and high-quality range of products from a careful selection of different sellers, the turnaround time for your order will depend on the product/s you are purchasing, and where they are being shipped from. In the spirit of supporting hand crafted specialty products, some items are in fact made-to-order; made with love especially for you. Where this applies, the lead time is specified in the descriptions for those products.

What is your returns policy?

As homecooklove brings you a unique and high-quality range of products from a careful selection of different sellers, the marketplace honours the returns policy defined by each of the vendors. Information regarding returns, refunds and exchanges can be viewed in all descriptions for each product. If you would like to return a product, please send us an email to hello@homecooklove with your reason for a return and we will provide you with the required seller’s contact details and help facilitate the process.

Can I cancel or change my order?

Once an order has been confirmed you are unable to make changes or cancel the order. If you have made a mistake you are welcome to email hello@homecooklove.com and we will attempt to intercept the order. If this is not possible, on receipt of your order you will need to instigate the return process with the seller.

Do you have a phone number?

homecooklove is an online marketplace and as such email is our primary mode of communication. Please contact hello@homecook.love.com and you will receive a response as soon as possible, and no longer than a 48-hour period.