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We only deliver to Australian cities, and all orders are dispatched from our Melbourne warehouse. Fansee offers Australia wide delivery for all products. Please refer below for our flat delivery rates for different state and territories: Standard Delivery Fee: NSW, VIC, SA & QLD - $9.95 WA, NT & TAS - $14.95. Please refer below for approximate delivery times to different state and territories: Melbourne – Approximately 1-3 Business Days Sydney, Adelaide – Approximately 2-5 Business Days Brisbane, Perth – Approximately 3- 7 business days All areas outside Metro locations – Approximately 8- 10 business days All orders are delivered during normal business hours. Courier companies require a signature as a proof of delivery. If you are not at home at the time your goods are delivered a card will be left with instructions about how to arrange collection.
At Fansee our objective is to make sure there is comprehensive satisfaction with our products. Should you wish to return your purchase, please follow the relevant information. FAULTY GOODS We are happy to replace goods that arrive faulty or damaged in accordance with our terms and conditions. You must notify our Customer Service team within 7 days of receipt of the goods and arrangements will be made for their return in line with our terms and conditions. BROKEN GOODS Please email Customer Service a photo of the broken goods within 7 days of receipt to arrange a replacement or refund. CHANGE OF MIND At Fansee.com.au we try to include all relevant information such as product detail, product description, images and videos to help our customer make the right purchase decision online. If you think the product doesn’t meet your expectations after it arrives, please return the product to us in its original condition including the original packaging and we will refund the cost of the product within 30 days. For all other issues or concerns with your purchased goods, please send your questions or concerns to email@example.com To return your purchases mail to: FANSEE AUSTRALIA 3/8 John Street, Box Hill Victoria-3128