32 Piece Cutlery Set ‘Beauty’ Turn on screen reader support

Consumer Guarantees: The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’. Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure. Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made. Returns: Under the Australian Consumer Law, we do not have to give a refund or replacement if you simply change your mind about a product. You are entitled to a refund or replacement for a major problem with a product covered by Consumer Guarantees. Address Change: If you enter the incorrect name or shipping details and the item is returned to us via Australia Post, you will be subject to a return to sender fee if we are unable to change the details before despatch, and well as a reshipping fee (dependent on the items weight). We are not responsible for these changes if there is a mistake entered by the customer.